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Order Cancellation

Your order begins processing immediately after you place your order. We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made for each order individually, and once the creation process has begun the materials cannot be reused. During the order processing time, it may be possible to cancel your order. However, once the order moves into the shipping process, it cannot be cancelled.

In the unlikely event that you wish to cancel your order, you can Contact Us.

Cancellation Policy

- Orders cancelled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price.

- Orders cancelled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.

- Orders cancelled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.

- Orders cancelled beyond 48 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.

- Once your order has been shipped, it can no longer be canceled.

If you would like to cancel your order, please log in to My Orders, select the order you need help with, and request cancellation. Or please click Contact Us to proceed.

Actions Time Frames Amount Refunded
Product Shipping Cost
Cancellation Within 12 hours of order confirmation 90% 100%
Within 12-24 hours of order confirmation 80% 100%
Within 24-48 hours of order confirmation 50% 100%
Over 48 hours, not shipped none 100%
Order shipped none none